Your local strata cleaning service on the Lower North Shore of Sydney
Phone: 0421 110 995
Strata Cleaning FAQ's
Commonly Asked Questions About Our Strata Cleaning Services
What is Strata Cleaning?
1
Our strata cleaning services include maintenance cleaning of all common areas for your unit's strata building. Examples include foyers, stairwells, glass, blowing driveways, cleaning letterboxes and sanitising all touch points.
How often do you clean?
2
It's your choice to how regular you would like cleaning done, however it's typically either weekly, fortnightly or monthly. We can provide advice on this and are happy to try and work within your budget.
Do you clean bins and bring them in\out?
3
Strata cleaning can include bin cleaning maintenance and services. We use a professional company for this at cost. We also bill directly so you don't need to set up seperate billing for bin services. This can be as little as $1 per bin.
Where do you provide strata cleaning services?
4
We are currently providing strata cleaning maintenance services on the Lower North Shore of Sydney.
What cleaning products do you use?
5
We are an environmentally conscious cleaning company. All products are made from plant base and/or are 100% biodegradable and friendly. We use "BioProtect" and "Aussan". These products are both highly effective and safe. They are registered with the TGA as Covid 19 sanitisers.
Do you offer residential cleaning?
6
No, sorry we only provide strata cleaning maintenance, however, we can refer you to other good cleaners who may be able to help you.
How many cleaners do you have?
7
Whilst this may change at any time, we want to remain a boutique cleaning business. We only have a couple of cleaners and would prefer to focus on quality and relationships.
What measures do you take to ensure the safety and health of the residents
8
We prioritise the safety and health of residents during our cleaning services. Our professional cleaners adhere to strict safety protocols and follow best practices, especially in light of the ongoing concerns surrounding COVID-19.
We use hospital-grade disinfection products that are effective in killing viruses and bacteria, including COVID-19, ensuring that every crevice of your premises is thoroughly disinfected. These products provide protection for up to 30 days.
Do you provide free on-site estimates?
9
Yes, we offer free on-site estimates for our strata cleaning services. Our team can visit your premises to assess the cleaning requirements, discuss your specific needs and preferences, and provide you with an accurate estimate.
This allows us to understand the scope of work and provide you with a tailored cleaning plan and pricing information.
Can customers schedule recurring cleaning services?
10
Yes, we offer the flexibility to schedule recurring cleaning services based on your preferred frequency. Whether you prefer weekly, bi-weekly, or monthly cleaning, we can accommodate your needs. Recurring cleaning services ensure that your strata building maintains a consistently clean and well-maintained appearance, contributing to a pleasant living or working environment for all residents.
What kind of training does your staff undergo?
11
Our staff undergoes comprehensive training to ensure they possess the necessary skills and knowledge to deliver high-quality cleaning services.
They are trained in the proper use of cleaning equipment, effective cleaning techniques, safety protocols, and handling various types of surfaces and materials. This training equips them to handle different cleaning challenges and deliver exceptional results while maintaining a safe working environment.
What's your process for resolving customer complaints or issues?
12
At Meticulous Property Maintenance, customer satisfaction is our top priority. If you have any complaints or issues regarding our services, we have a structured process in place to address them promptly and effectively.
We encourage open communication and for you to reach out whenever you feel the need. We will investigate the matter thoroughly, discuss a resolution with you, and take the necessary steps to ensure your concerns are resolved to your satisfaction.
Do you carry insurance for your cleaning services?
13
Yes, we carry 20mill liability and work cover insurance coverage for our cleaning services.
This provides you with peace of mind and protects you against any potential liability for damages or accidents that may occur during our cleaning operations. Our insurance coverage ensures that both you and our team are safeguarded, further demonstrating our commitment to professionalism and accountability.
How do you ensure the quality of your cleaning services?
14
At Meticulous Property Maintenance, we have robust quality assurance measures in place to ensure the highest standards of cleaning services. Our experienced team of professional cleaners undergoes regular training to stay updated with the latest cleaning techniques and best practices.
We conduct thorough inspections to monitor the quality of work and address any issues promptly. Additionally, we value customer feedback and continuously strive to improve our services based on the input we receive
Can you provide references or testimonials from previous clients?
15
Absolutely! We are proud of the positive feedback we have received from our satisfied clients.
We generally request reviews to be posted to Google. We then list those on our home page. We can also provide you with references and testimonials upon request, so you can hear directly from our previous clients about their experiences with our strata cleaning services. Their testimonials will give you insights into the quality, reliability, and professionalism we bring to every cleaning project.
Servicing;
Strata cleaning services Lower North Shore of Sydney Australia. From Lane Cove to Chatswood and right up to North Sydney and Mosman.
Including; Mosman, Cremorne, Neutral Bay, Crows Nest, Cammeray, Willoughby, Lane Cove, Northbridge, Artarmon, McMahons Point, North Sydney, Chatswood.
© 2023 Meticulous Property Maintenance